At SetupDevicesFast, we strive to provide professional, reliable home entertainment and device installation services. This Refund & Cancellation Policy explains how we handle refunds, cancellations, and service-related concerns. By using our services, you agree to the terms outlined below.
- Service Concerns
If you experience any issues with the service you received, please contact us within 7 days of your installation date. We will review your concern and work with you to determine an appropriate resolution. Possible options include:
- Service adjustment
- Follow-up visit or rework
- Refund, when applicable
- Refund Eligibility
Refunds May Be Considered When:
- Service Quality Issues: The completed installation does not match the agreed-upon details.
- Incomplete Service: The service could not be completed due to reasons within our control.
- Technical Issues: Technical problems during installation prevent normal use of the device and cannot be resolved with follow-up support.
Refunds Are Typically Not Issued When:
- The customer changes preferences after services are completed.
- Damage occurs due to customer handling after installation.
- Issues arise from third-party equipment, internet service, or other external factors outside our control.
- How to Request a Refund
To request a refund, follow these steps:
- Contact Us: Email us at info@setupdevicesfast.site within 7 days of the service date.
- Include Details: Provide your name, installation date, booking reference, and a description of the issue.
- Review: Our team will evaluate the request and may ask for additional details or photos.
- Outcome: After review, we will inform you whether a refund, rework, or alternative resolution applies.
- Refund Processing
- Method: Approved refunds will be issued using the same payment method used for the original transaction.
- Timeframe: Refunds typically appear within 5–10 business days, depending on your bank or payment provider.
- Cancellations and Rescheduling
- Notify us at least 24 hours in advance to avoid cancellation fees.
- We understand emergencies can happen—please contact us as soon as possible to discuss your situation.
- Updates to This Policy
We may update this Refund & Cancellation Policy periodically. Any changes will be posted on our website with a revised effective date. Continued use of our services after updates indicates acceptance of the revised Policy.
- Contact Us
For questions about this Refund & Cancellation Policy or assistance with your service:
- Email: info@setupdevicesfast.site
